Yes. Kanama offers Free Standard Shipping on most orders over $20 USD.
For orders below the free shipping threshold, shipping fees will be calculated automatically at checkout based on:
Shipping destination
Package weight
Available shipping methods
For customers who need faster delivery, optional VIP shipping services may be available at checkout depending on your location.
Please note that remote areas, islands, or locations with limited carrier coverage may require additional shipping fees. Any applicable charges will be shown during checkout after entering your shipping address.

All orders are processed within 1–2 business days (excluding weekends and public holidays) after payment confirmation.
Once your order has been shipped, you will receive a shipment confirmation email with your tracking number. You can track your order here: Track My Order
Please note that processing times may be extended during promotional events, holidays, or high-volume sales periods.

Most orders are delivered within 7–15 business days (excluding weekends and public holidays) after shipment.
Delivery times may vary depending on:
The destination country
Customs clearance procedures
Local courier operations
Weather conditions
Peak shipping periods
For pre-order items, delivery times may vary depending on product availability and estimated production schedules.

Once your order has been shipped, you will receive a shipment confirmation email containing your tracking number.
Tracking information is usually updated within 48 hours after shipment.
You can track your order here: Track My Order
If your tracking information has not been updated for more than 10 business days (excluding weekends and public holidays), please contact our support team: support@kanama.com

If you need to update your shipping address, please contact us as soon as possible.
Address changes may be possible within 60 minutes after receiving your shipment confirmation email.
Once your package has been handed over to the carrier or is already in transit, we are unable to change the delivery address.
Please always double-check your shipping information before completing your order.

If your tracking information shows “Delivered” but you have not received your package, please check the following first: Confirm the shipping address provided during checkout
Check with family members, neighbors, or building reception
Look around your delivery area for possible safe locations
Contact your local carrier for additional delivery details
If you still cannot locate your package, please contact our support team: support@kanama.com
Please include:
Order number
Tracking number
Shipping address
Any relevant delivery details
We will assist you in investigating the issue.

International orders may be subject to import duties, VAT, GST, customs processing fees, or other local charges depending on your country or region.
These charges are determined by local customs authorities and are the responsibility of the customer unless otherwise stated during checkout.
Some countries may also require additional recipient information for customs clearance, such as personal identification numbers or tax information.
If additional information is required, our support team or shipping carrier will contact you.

To submit a return request, please contact our customer support team: support@kanama.com
Please include the following information:
Order number
Reason for your return request
Clear photos showing the current condition of the package/product
After reviewing your request, our team will confirm whether your product meets the return requirements and provide further instructions.
Please do not send any products back before receiving confirmation and return instructions from Kanama.

For eligible unopened and unused product returns, customers are responsible for return shipping costs.
Once Kanama receives and inspects the returned product, the product purchase amount will be refunded.
Please note that any additional shipping costs caused by refusing a delivery without contacting Kanama first may be deducted from the refund amount.

Once your returned product arrives at Kanama and passes inspection, your refund will be processed within 3 business days (excluding weekends and public holidays).
You will receive a confirmation email once the refund has been completed.
Refunds will be issued to the original payment method used for your order.
Please note that the time for funds to appear in your account depends on your bank or payment provider and usually takes 1–2 business days (excluding weekends and public holidays) after processing.

Our 30-day refund policy applies to unopened and unused products only.
If you have opened your product and discover a quality issue, please contact our support team instead of returning the product directly.
Please provide:
Order number
Description of the issue
Clear photos or videos showing the problem
After verification, Kanama will provide the appropriate solution, which may include replacement products, replacement parts, or other support options.

Yes. Kanama provides warranty support for eligible products to ensure you receive reliable performance and assistance after your purchase.
If your product has a manufacturing defect or quality issue during the warranty period, please contact our support team: support@kanama.com
Our team will review your case and provide the appropriate solution.

To submit a warranty request, please contact Kanama Support: support@kanama.com
Please include:
Order number
Description of the issue
Photos or videos showing the problem
Providing complete information will help us review your request faster.

Warranty coverage does not apply to issues caused by:
Accidental damage
Improper use or operation
Unauthorized modifications or repairs
Normal wear and tear
Loss or theft
If you are unsure whether your issue qualifies for warranty support, please contact our team and we will assist you.

In some cases, Kanama may request additional information or an inspection of the product before providing a solution.
Please do not send products back unless instructed by our support team.
We will provide further instructions after reviewing your warranty request.