Order Processing

All orders are processed within 1–2 business days after payment confirmation.

Once your order has been shipped, you will receive a shipment confirmation email with your tracking number.

Shipping Fees

We provide Free Standard Shipping on most orders over $20 USD.

For orders below the free shipping threshold, shipping fees will be calculated automatically at checkout based on:

• Shipping destination
• Package weight
• Available shipping methods

For customers who need faster delivery, we may offer optional VIP shipping services at checkout when available.

Please note that VIP shipping is an optional paid service and is not available as a standard shipping method for all destinations.

Remote Area & Additional Shipping Fees

Although Kanama provides worldwide shipping whenever possible, some destinations may require additional shipping charges due to logistics limitations.

Additional fees may apply for:

• Remote areas
• Islands
• Limited-service regions
• Special delivery locations

If an additional shipping fee applies, it will be displayed during checkout after you enter your complete shipping address.

Delivery Time

Estimated delivery time for most orders: 7–15 Business Days

Delivery times may vary depending on:

• Destination country
• Customs clearance
• Local courier operations
• Weather conditions
• Peak shipping periods

For pre-order products, delivery times may vary depending on product availability and estimated production schedules.

Please note: Delivery delays caused by customs inspections, local regulations, or circumstances beyond our control are not considered shipping failures.

Shipment Confirmation & Tracking

You will receive a shipment confirmation email once your order has been dispatched.

Your tracking information is usually updated within 48 hours after shipment.

If your tracking information has not been updated for more than 10 business days, please contact our support team: support@kanama.com

Multiple Items & Separate Shipments

If your order contains multiple products, we will ship them together whenever possible.

However, your items may be shipped separately due to:

• Different warehouse availability
• Product availability
• Shipping method requirements

If your order is shipped in multiple packages, you will receive separate tracking information for each shipment.

Changing Your Shipping Address

If you need to update your shipping address, please contact us within 60 minutes after receiving your shipping confirmation email.

Once your package has been handed over to the carrier or is already in transit, we are unable to change the delivery address.

Please carefully check your shipping information before completing your order.

Customs Duties, Taxes & Import Fees

International orders may be subject to:

• Import duties
• VAT
• GST
• Customs processing fees
• Other local charges

These charges are determined by your country's customs authority and are the responsibility of the customer unless otherwise stated during checkout.

Kanama is not responsible for delays or additional charges caused by customs clearance procedures.

Customs Information Requirements

Some countries require additional recipient information to complete customs clearance. Customers are responsible for providing accurate information when requested.

Failure to provide required information may result in: Customs delays, Returned shipments, or Failed delivery.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information. Kanama is not responsible for losses, delays, or delivery failures caused by:

• Incorrect address information
• Missing apartment/unit numbers
• Incorrect recipient details
• Missing customs information
• Invalid identification or tax information

Delivered But Not Received

If the tracking information shows that your package has been successfully delivered to the address provided in your order, but you cannot locate it, please first:

• Check around your property, including front and back doors, porches, garages, mailboxes, and other safe locations.
• Check with family members, neighbors, building management, or reception staff who may have accepted the package on your behalf.
• Contact the local delivery carrier for additional delivery details.

Please note that many carriers may leave packages in a safe location near the delivery address if the recipient is unavailable at the time of delivery.

If the carrier confirms that the package was successfully delivered to the correct address, any loss, theft, or disappearance of the package after delivery is beyond Kanama's control and responsibility.

In such cases, we recommend contacting the local delivery carrier directly to file a claim or contacting your local law enforcement authority if theft is suspected.

Received the Wrong Item or Damaged Package?

If you receive a different product from your order, a damaged product, or have missing items, please contact us at: support@kanama.com

Please include:

• Order number
• Photos of the package and product
• Description of the issue

Our team will assist you as soon as possible.

Contact Us

If you have any questions regarding shipping or delivery, please contact: support@kanama.com. We are always happy to help.